Information & Referral

Helping the Wake County community find information about resources for older adults and adults with disabilities is central to the mission of Resources for Seniors. Through personal contacts, community outreach, publications, and events, we seek to increase access to services provided by the whole network of agencies that serve older adults, not just those offered by Resources for Seniors.

 

Information Department

Our Information Department staff is here to listen to your situation, answer your questions, help you determine and find the right services, and direct you to the appropriate agencies. Our specialists access a computerized database of nearly 1,000 community resources, which is also available online in the Community Resource Database. We can help locate and explain information on a vast array of available services in Wake County, including:

  • Activities and recreation program
  • Adult day programs
  • Alzheimer care
  • Assisted living facilities
  • Care management
  • Companion and homemaker services
  • Counseling
  • Home care agencies
  • Home repairs
  • Affordable housing for seniors
  • Legal services
  • Personal emergency response systems
  • Nutrition sites
  • Nursing homes
  • Senior activity centers
  • Transportation

Call 919-872-7933 to contact the Information Department. We are available Monday through Friday from 8 a.m. to 5 p.m. 

Reverse Mortgage Counseling

Reverse mortgages are loans designed specifically for older homeowners. They allow a homeowner to borrow against the value of their home without incurring a monthly payment obligation. The loan can remain in place, without any payments, until the homeowner leaves the home permanently. To be eligible, a borrower must be over age 62, live in their home, and have a substantial amount of equity in the home.

In addition, we recommend these resources for those exploring their options for reverse mortgages:

Speakers Bureau

Are you looking for a speaker for an organization that involves people with aging parents, spouses, or friends? At no charge to you, one of our speakers bureau staff can come to your Wake County location and give a 20-30 minute presentation about Resources for Seniors and other general topics, answer questions, and provide resource directories. For more information, contact our Information Services Director at 919-713-1564 or by email.

Transportation Programs

Resources for Seniors administers three different transportation programs. For additional information about these programs, contact our transportation coordinator at 919-713-1556.

Medical Transportation

Medical transportation is a very limited program intended to serve those who have no other means of transportation to medical appointments. Trips are limited to two or three times per month, due to limited funding. Individuals needing transportation to frequent appointments (such as dialysis or chemotherapy) can’t be served.

Transportation is door-to-door by shared van service and can accommodate wheelchair users. Appointments must be made several days in advance of the appointment, and users must complete enrollment paperwork before their first ride.

To be eligible, individuals must meet the following criteria:

  • Be a Wake County resident
  • Be at least 60 years old
  • Live inside/outside the city limits of Raleigh and Cary
  • Does NOT have Medicaid (because Medicaid has its own transportation program)
  • Does NOT have a valid driver’s license
  • Has no other means of transportation
  • Cannot be an active driver
  • Have no other means of transportation
  • Inability to drive safely
  • Cannot be a temporary situation

Nutrition Site Transportation

This program provides daily transportation to and from nutrition sites offering congregate meals through Meals on Wheels. To participate in this program, individuals must:

  • Be 60 years of age or older
  • Be approved for congregate meals by Meals on Wheels before registering for transportation
  • Live within five miles of an established meals site
  • Register with the Resources for Seniors transportation coordinator

There is no charge for Nutrition Site Transportation, though individuals are invited to contribute if able.

Grocery Shopping Transportation

Group transportation to local grocery stores is provided twice a month to the residents of certain senior housing sites. To be eligible, individuals must:

  • Be 60 years of age or older
  • Live at Berkeley Spring, Chadwick, Club Plaza, Garden Spring, Glenwood Towers, Autumn Spring, Terrace Spring, Sir Walter, or Turnberry Apartments
  • Register with the Resources for Seniors transportation coordinator

There is no charge for grocery shopping transportation, though voluntary contributions are requested.