The Case Manager, under the supervision of the Director, conducts support for the Medicaid Home Community-Base Services (HCBS), for a cost-effective alternative to institutionalization for beneficiaries.

Essential Functions:

• Conducts telephone needs assessments for public and corporate callers at the time of initial contact with the agency;
• Conducts in-home needs assessments for individuals who meet the established criteria for eligibility for Case Management services;
• Collects and records identifying beneficiaries information and service data as required;
• Arranges for available human services as indicated and monitors the implementation and continuation of same;
• Performs all necessary monitoring activities to ascertain the delivery of planned services and their effectiveness within the service plan;
• Performs follow-up activities to determine continuation of achieved results and determines remedial steps if required;
• Acts as an advocate for disabled and older adult throughout the service delivery system;
• Participates in regular staffing of caseload to review and assess beneficiaries progress;
• Provides support to caregivers through consultation, seminar presentations and support group facilitation as requested;
• Coordinates activities with other department and agency staff to ensure a cohesive system of service delivery;
• Maintains all records as per established funding source, agency and department procedures;
• Performs related duties as required, and other duties as requested.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee, with or without reasonable accommodations, to successfully perform the essential functions of this job.

• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; sit for long periods of time; use hands to finger, handle or feel; and reach with hands and arms;
• This position requires the ability to occasionally lift office products, supplies, and move equipment up to 50 pounds.

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Knowledge, Skills & Abilities:

• Knowledge of the aging process and the needs of disabled and older adults;
• Knowledge of the resources available to meet the needs and of the methods used to access, arrange and maintain the successful delivery of services;
• Demonstrate skill in problem assessment, person center goals, in service planning, monitoring and coordination and in conduction of initial, on-going and follow-up interviews;
• Demonstrate ability to work cooperatively with a variety of individuals and organizations; to work independently and meet deadlines and coordinate numerous projects;
• Supports the Mission, Value and Vision of RESOURCES FOR SENIORS;
• Adhere to all policies and procedures as defined by RESOURCES FOR SENIORS;
• Maintain confidentiality at all times according to agency’s policy and procedures and HIPAA requirements;
• Maintain organized documentation of work activities, prepare and interpret reports.

Training and Experience:

• Bachelor’s degree in Social Work or related human service field;
• Equivalent of one-year experience in the provision of direct services, preferably in the field of aging, as a student or in a paid capacity; or equivalent work and experience.

Qualified applicants should submit their updated resume along with a cover letter to Laura Mozer, in Human Resources by fax to 919-872-6683 or email to: reception@rfsnc.org. Resources for Seniors, Inc. is an E.O.E.  M/F/O/D/V