RFS is seeking candidates for a Program Manager of I & R located at the Main Office. The Program Manager will direct & assume responsibility for all functions of the Information Services Department under the direction of the President of the Agency.

The qualified candidate would meet the qualifications listed below:

• Comprehensive knowledge of services for older adults, the disabled, and caregivers along the continuum of care;
• Management experience is preferred;
• Comfortable with public speaking and representing the organization as a member of our management team;
• Bachelor’s degree in a human service related field, and 4 or more years’ experience in the field of aging or management
• Knowledge of RFS policies/procedures;
• Advanced knowledge of Microsoft products and WordPress;
• Basic knowledge of database systems.

Primary responsibilities will include:

• Oversee multiple programs and supervise / direct a team of Information and Assistance professionals performing diverse roles. The manager will be
responsible for agency outreach and forming/maintaining external relationships, including identifying and pursuing potential funding sources;
• Ensure that quality information and assistance services are being provided to the public and RFS employees;
• Supervise and coordinate operations of Information Services department;
• Identify and pursue opportunities for expansion of the Information Services role at RFS;
• Develop an agency volunteer network;
• Expand knowledge of RFS and its services throughout the community;
• Ensure compliance with contract and service agreement requirements;
• Identify and pursue opportunities for agency funding and support;
• Represent the agency on committees and community partnerships as assigned;
• Develop the department budget;
• Monitor use of funds dedicated to programs within department; implement changes as needed;
• Produce the annual Directory of Resources/sell ads for the directory;
• Maintain the agency Information and Referral database;
• Maintain and update the RFS website content.

The physical demands represented here are representative of those that must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit, verbally communicate or hear;
• The employee is occasionally required to walk, stand and reach with arms;
• The employee must occasionally lift up to 25lbs.

The position is a full time, exempt and benefit eligible position.

Qualified applicants should submit their updated resume along with a cover letter to Laura Mozer, in Human Resources by email to lauram@rfsnc.org.

RFS is an E.O.E. M/F/O/D/V