The Service Coordinator, under the supervision of the Service Coordination Manager, assists seniors with supportive services which may be necessary to remain self-sufficient and live in their own community for as long as possible; establishes links with other local agencies and service providers; provides information about senior related community resources; serves as an advocate for senior adults in the community; provides emotional support and guidance to seniors and/or their families; coordinates various health/wellness/educational presentations for the apartment complex as needed; maintains departmental and agency reports as required and performs other duties as appropriate and requested.

 

Essential Functions

• Connecting seniors with appropriate community resources;
• Establishing links with other local agencies and service providers to offer wider variety of resources and programs to the senior adults in the community;
• Scheduling a diverse selection of health/wellness/educational programs at the apartment complex as needed;
• Attending continuing education sessions and other trainings/meetings as needed;
• Maintaining departmental, agency reports and other required administrative records on an ongoing basis;
• Performs other related duties as delegated by Service Coordination Manager.

 

Knowledge, Skills and Abilities Required to Perform Essential Duties

• Four-year degree in a social science field/equivalent experience considered;
• Knowledge of services/resources available within the community for seniors and disabled adults;
• Advanced user in Microsoft computer applications (Word, Excel, Outlook, Power Point) and ability to manipulate other databases;
• Clean driving record and ability to travel between multiple work locations as needed;
• Advanced knowledge of Medicare, Medicaid, and other benefits/entitlement programs is recommended;
• Requires the ability to perform addition, subtraction, multiplication and division; ability to calculate decimals and percentages; ability to perform mathematical operations with fractions;
• Maintain the integrity of confidential employment, client, and business information;
• Excellent organizational and time management skills;
• Ability to accurately record and deliver information, meet deadlines;
• Ability to maintain complete, organized, and accurate files for all assigned tasks and program areas;
• Balance priorities within and between assigned complexes;
• Extremely self-motivated and able to work independently;
• Ability to effectively communicate;
• Verbally and in writing with clients, property management, other professional staff, and the general public;
• Interact positively to the culture, traditions, lifestyles, language, and values of each individual, family, and community;
• Recognize and respond immediately to crisis situations;
• Ability to remain professional, courteous and helpful at all times;
• Ability to use departmental equipment and materials;
• Knowledge and compliance of Resources for Seniors, Inc. policies and procedures;
• Attends all meetings and trainings as required by supervisor.

 

Physical/Environmental Demands

• Ability to exert physical effort in light to moderate work involving lifting up to 50lbs of force occasionally, and/or up to 20lbs of force frequently to move objects by carrying, pushing, and pulling (including daily transport of laptop/rolling bag);
• Ability to work effectively and cooperatively in an office environment and travel to off-site locations in varying weather conditions;
• Normal routine involves potential exposure to animals/bug infestations, cigarette smoke, and other chemical and environmental hazards;
• Perform effectively in environments with frequent workload changes and competing demands.

The physical demands represented here are representative of those that must be met to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

This service coordination position is a full-time, exempt position working an average of 40 hours a week Monday-Friday.

Qualified applicants should submit their updated resume and cover letter to Human Resources at reception@rfsnc.org or fax to 872-6683 by Friday, May 27^th at 5:00p.m.  E.O.E. M/F/V/D