Employment

Consultation Specialist/Options Counselor

Resources for Seniors, Inc. is seeking a compassionate and resourceful Information & Referral Consultation Specialist / Options Counselor to assist older adults, adults with disabilities and caregivers throughout Wake County. This position location will be at the Main Office in Raleigh, NC and will provide Information & Referral services, Case Assistance, Options Counseling, advocacy, community outreach, and public education, helping individuals navigate complex situations and make informed decisions about their care and well-being. Success in this role requires discretion, adaptability, resilience, consistency, emotional intelligence, sound judgment, optimism, composure, and a strong commitment to advocacy.

PRIMARY DUTIES
    • Respond to inquiries by phone, email, walk-in visits, and community contacts.
    • Assess client needs and identify appropriate resources and services.
    • Research and verify available community programs and support.
    • Explain eligibility requirements, application procedures, and service options.
    • Complete program intakes and maintain accurate client records.
    • Provide follow-up to determine whether needs have been successfully addressed.
    • Advocate for older adults, adults with disabilities, and caregivers.
    • Provide person-centered Case Assistance and Options Counseling services to older adults, adults with disabilities, caregivers, and families.
    • Participate in the Resources for Seniors Speakers Bureau.
    • Deliver presentations and educational programs to community groups and professionals.
    • Represent the agency at health fairs, conferences, outreach events, and community programs.
    • Assist with resource database maintenance, seasonal programs, and special projects.
The qualified candidate would meet the criteria listed below:
  • Bachelor’s degree in Social Work, Human Services, Gerontology, Psychology, Sociology, Nursing, Public Health, or a related field; or an equivalent combination of education and experience.
  • Minimum of two (2) years of experience in case management, care coordination, counseling, aging services, disability services, human services, or a related field.
  • Experience working with older adults, adults with disabilities, caregivers, or other vulnerable populations.
  • Strong verbal and written communication skills.
  • Excellent listening, assessment, critical thinking, and problem-solving skills.
  • Strong organizational and time-management abilities.
  • Ability to work independently and manage multiple priorities simultaneously.
  • Proficiency in Microsoft Office, Outlook, databases, internet research, and electronic documentation systems.
  • Valid North Carolina driver’s license and reliable transportation and ability to travel throughout Wake County.
  • SHIIP Volunteer Certification or ability to obtain certification.
  • Options Counseling Certification strongly preferred
  • Bilingual proficiency in English and Spanish candidates are encouraged to apply.
PHYSICAL DEMANDS:
The physical demands represented here are representative of those that must be met to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Ability to sit for extended periods while providing telephone assistance and completing documentation.
  • Ability to stand, walk, bend, reach.
  • Ability to occasionally lift, carry, push, or pull up to 30 pounds.
  • Ability to work events indoors and outdoors in varying weather conditions.
  • This position requires flexibility to work independently in an office setting.
The position is a full time, exempt and a benefit eligible position.
Qualified applicants should submit their resume along with a cover letter to Laura Mozer, in Human Resources by fax to
919-872-6683 or email to reception@rfsnc.org.
RFS is an E.O.E. M/F/D/O/V